Trouble sending e-mail from scheduled job

[Mike Hashemi]

I have been asked to write a script, which will be schedule to run periodically. The script will search for all active contacts associated with a specific customer account, where the "location" field is blank. Ultimately, that list needs to be e-mailed to an external e-mail address.

I have created a script, job, event registration, and notification. When I execute the job, I can see that it runs because I have it sending gs.info() messages but I do not see any e-mail in the outbox (I am running this in Dev right now).

What am I missing? Here is what I have so far (please note that the message in "What will it contain" is not final):

Script:

// Select a random number and use it to track the sequence of log messages in this script.
var seq = Math.floor(Math.random() * 999999) + 1;

gs.info('[{0}]GetContacts: Beginning "User list - no location" scheduled job.', seq++);

// #region Initialize variables
var account = 'bb8083d14755f910291fe0e8036d43ea'
var userList = [];
// #endregion Initialize variables

// #region Get contacts
gs.info('[{0}]GetContacts: Query for contacts contacts at {1}.', seq++, account);
var grContact = new GlideRecord('customer_contact');
grContact.addEncodedQuery('account=' + account + '^user_nameISNOTEMPTY^locationISEMPTY^active=true');
grContact.query();

while (grContact.next()) {
    //gs.info('[{0}]GetContacts: Adding {1} to the list.', seq++, grContact.getValue('user_name'));

    userList.push(grContact.getValue('user_name'));
}

gs.info('[{0}]GetContacts: There are {1} contacts.', seq++, userList.length);
// #endregion Get contacts

// #region Trigger event
gs.eventQueue('send.genericemail', null, 'testuser@domain.com', userList.length);
// #endregion Trigger event

Event registration:

Notification:

[James Chun]

I assume that your account's email address is set to testuser@domain.com

Try adding another recipient in the notification via the Users field under the Who will receive tab and trigger the event again.

If it works, something's wrong with the parm1.

If that still doesn't work, remove the ${event.parm2} from the body and try again.

My guess is that something's wrong with the parm2 as the body appears to be empty.

Try changing the parm2 to some random integer and see if that works.

[Mike Hashemi]

Thanks, I will make those modifications tomorrow.

[Mike Hashemi]

After making the changes SanjivMeher suggested, I previewed the notification again and see that it looks different:

I added Paul M to the recipient list as you suggested. Still nothing in the Outbox.

[SanjivMeher]

That's because you are passing the length

userList.length

. Instead pass userList.toString();
Once you do that, check the email logs, if the events are generated with the right parameter.

If event is generated, email should trigger. 

[Mike Hashemi]

I should not matter though, because userList.toString() and userList.length both end up being strings. That's why we see "969" in the notification preview (see screenshot in my response to James Chun). Regardless, I modified the script as you suggested, ran it, and checked the outbox. Still no expected e-mail.