Trouble ticket open API
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-09-2025 04:05 AM
Hi,
I’ve successfully created the PDI and am now looking to integrate and utilize the Trouble Ticket Open API. While I’ve reviewed the official documentation, I’m still unclear on the following points:
Application/Tool Requirement: Which application or platform should I use to interact with the Trouble Ticket Open API?
Authentication & Setup: What are the exact steps to authenticate and configure the API within my PDI environment?
Creating and Retrieving Tickets: Could you provide a step-by-step guide or example on how to:
Create a new trouble ticket using the API
Retrieve existing trouble tickets and their details
Any guidance, resources, or sample payloads would be greatly appreciated as I proceed with the integration.
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-09-2025 04:25 AM
@sahilpotrick wrote:Hi,
I’ve successfully created the PDI and am now looking to integrate and utilize the Trouble Ticket Open API. While I’ve reviewed the official documentation, I’m still unclear on the following points:
Application/Tool Requirement: Which application or platform should I use to interact with the Trouble Ticket Open API?
Authentication & Setup: What are the exact steps to authenticate and configure the API within my PDI environment?
Creating and Retrieving Tickets: Could you provide a step-by-step guide or example on how to:
Create a new trouble ticket using the API
Retrieve existing trouble tickets and their details
Any guidance, resources, or sample payloads would be greatly appreciated as I proceed with the integration.
Thank you!
To integrate the Trouble Ticket Open API with your PDI, first, choose a tool for interaction: Postman or cURL for initial testing, then a programming language (like Python with requests) or your PDI's native integration features for production. Authentication details (API keys or OAuth 2.0) are API-specific and must be found in the official API documentation, along with exact endpoint URLs and required JSON payload formats for creating and retrieving tickets. Always consult the API's documentation for precise authentication steps and request/response structures, as these vary significantly between APIs.
