Hi @mareahG!
This is confusing AI Search behavior, but let me explain:
Lets assume you searched for "Request Access", the AI ​​Search engine tokenizes your search and transforms it into two words: "Request", "Access".
At first, in all tab you will notice that the search engine looked for results that appear the two words together, the search engine uses the "&" operator to carry out this search, as if it were "Request" & "Access" so it appears less results.
When you click on a tab, the search engine no longer uses the "&" operator, from now on it uses the "OR" operator, so your search becomes "Request" OR "Access", thus creating a search with much more results because the words are being searched separately.
This is standard AI Search behavior, but it's actually quite confusing, so Servicenow is working to improve it in the Yosemite version.
The workaround is to turn off tab count in Search Application, this prevents this behavior of using the "OR" operator when clicking on a tab, thus bringing only the most relevant results.
If my answer helped you in any way, please mark it as correct/helpful 🙂
Regards,
Isaac Vicentini.
Best regards,
Isaac Vicentini
MVP 2025 ✨
If my answer was helpful, mark it as Helpful or Accept as Solution.
