Trying to auto-populate the configuration item field based on the requested for field

[BenFan]

Hi,

I am trying to get a request to auto-populate the user's assigned PC in the Configuration Item field. Still, after creating a client-callable script, a catalog client script, and a regular client script, the catalog client script did not work.

None are working. (See autopopci-1 - autopopci-3)

[Sandeep Rajput · Accepted solution]

@BenFan Here are some improvements to make this work.

Hope this helps.

[Tanushree Maiti]

Hi @BenFan 

You can try this as well.

1.Create the Catalog Client Script:

• Navigate to Service Catalog > Catalog Policy > Catalog Client Scripts.
• Click New.
• Set Name (e.g., Auto-populate Assigned PC).
• Set UI Type to All.
• Set Type to onChange.
• Set Variable set or Catalog Item accordingly, and choose the requested_for variable.

Add this sample script:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue === '') {

        return;

    }

    var requestedFor = g_form.getValue('requested_for');// Replace 'requested_for' with your actual variable name

    if (requestedFor) {

        var ga = new GlideAjax('populateReqForPC');

        ga.addParam('sysparm_name', 'getAssignedPC');

        ga.addParam('sysparm_user_id', requestedFor);

        ga.getXMLAnswer(function(response) {

            if (response) {

                g_form.setValue('cmdb_ci', response);

            }

        });

    }

}

2. Create the Script Include (Server-side logic):

• Navigate to System Definition > Script Includes.
• Client Callable : checked

var populateReqForPC= Class.create();

populateReqForPC.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getAssignedPC: function() {

        var userId = this.getParameter('sysparm_user_id');

        var gr = new GlideRecord('cmdb_ci_computer');

        gr.addQuery('assigned_to', userId);

        gr.query();

        if (gr.next()) {

            return gr.sys_id;

        }

        return '';

    },

    type: 'populateReqForPC'

});