I have a custom scoped app where I am syncing some case information to knowledge articles when the case is updated. Rather than generating many versions of the synced knowledge article, I am trying to delete the existing article and create a new one. This is occurring within a script include in the custom application, currently being triggered by a UI action but will eventually be moved to a business rule. I am currently getting this error:
"Delete operation against 'kb_knowledge' from scope 'abc' has been refused due to the table's cross-scope access policy."
I have created the cross scope privilege for this operation as shown here:
I have also looked at creating a Restricted Caller Access Privilege though I am not sure if that is the correct action, but I also cannot target the Global scope when trying to create it. I have tried creating this from both Global scope and my custom app scope.
Any advice is appreciated.
