Trying to edit catalog item in Catalog Builder using custom role but getting not authorized to edit

[sanket14]

Hello,

I am trying to edit catalog item in Catalog Builder, but getting - You are not authorized to edit this item.

I have created a custom role similar to catalog_builder_editor, which we cannot use, since we just want to give user with custom role to create Question (i.e variables) on catalog item.

I have enabled read/write to custom role for below ACLs:

1. sc_cat_item

2. now.build.catalog.home

3. now.build.catalog.wizard

4. sc_cat_item_category

Are we missing any ACL or any configuration here?

[Dr Atul G- LNG]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2233354

Resolution

To resolve the issue:

• Navigate to System Definition > Plugins
• Search for "Scheduled Jobs Tracker" 
• Click on the plugin and select Repair. 

This action restores the plugin components, including the "JobsExecutionTrackerAPI" script include, to their correct state.

After repair, confirm that the Script Include has been restored to a valid state and that Catalog Builder edit functionality is working as expected.

[Tanushree Maiti]

Hi @sanket14 

• Navigate to System Definition > Plugins
• Search for "Scheduled Jobs Tracker" 
• Click on the plugin and select Repair. 
• Validate whether issue is fixed.

Note: The catalog builder is supported to create/edit only the catalog item/record producer, but not the other catalog item(sc_cat_item) extensions. That's the reason why the editing of software/hardware catalog items are not supported from catalog builder.