Trying to edit the chat action, but changes are not reflecting.

[Rajini2]

We have a chat action "Create Incident from Chat" this is not setting up the channel to Chat, it is defaulting to phone. Is this the place to make changes? 

We are trying to create incident from chat. And create a message "INC###### created " within the chat.

Thanks,

Rajini

[Shruti]

Hi,

Try this

g_chat.fire(LiveEvents.WINDOW_CREATE_DOCUMENT,
'incident',
{
caller_id : g_chat.getChatQueueUser(),
contact_type : 'chat',
short_description: g_chat.getProperty('short_description')
}
);

[Rajini2]

It did not work. I tried uppercase "Chat" lowercase "chat" nothing worked.