Developer

Highliting on CSM/FSM workspace

Hello everyone,I have a requirement to highlight the Case form (body/frame) in the CSM/FSM Configurable Workspace when a specific condition is met, for example when Case Type = Mass Case.Additionally, I'd like to:Highlight the Case Number in the list...

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Variable must contain 12 numeric characters and not allowed single space in variable regex

Variable must contain 12 numeric characters and not allowed single space in variable regex For example there are given only 4 spaces or 12 spaces on that time also not allowed

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Attachment Content Validation in Record Producer

Hi Everyone, I have a requirement where Attachment content need to be validated according to the defined template before submitting a Record Producer. How I can achieve this? Thanks in advance!

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Now Assist in Vurtual Agant

Like in the second image, 'Now Assist in Virtual Agent' doesn't show up in the list. Do you know what might be causing it? I compared the instance that's in the list with the one that doesn't show up, so I think the plugin is probably there.

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Resolved! Need help with PA reporting

We need to create a report to all the cases last updated by the customer. How can I do this in PA analytics?

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Developing UI Scripts Compatible with Both UI16 and Workspace

Hi, all.I'd like to create a UI script that works in both UI16 and Workspace.I understand that for UI16, "ScriptLoader.getScripts" is used to call UI scripts, and for Workspace, "g_ui_scripts.getUIScript" is used.What is the best way to create a UI s...

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Project Workspace - Planning - Gantt - Row Context Menu Items - please help?

Hey all,I have a requirement to customize the available actions to a user in the Project Workspace Planning Page Data Grid (Gantt) component. For one should a given user only see certain actions available to him on data conditions per row (task) and ...

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Project Workspace list menu action (planning section)

Hi,I am trying to add a new context menu UI list action within the planning section of project workspace.I was able to find out how to create a new UI action button in project workspace, but i need some help getting pointed in the right direction to ...

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Resolved! Work notes field yellow/gold in SOW before saving

Hi, Im trying to make the work notes field yellow/gold before a ticket is saved in SOW.i check some of the system properties which are all set to gold, and in classic UI it works fine already but now in SOW. Any ideas ?

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Resolved! How to get display value of select box variable in flow designer?

Hi everyone. Will try to keep this succinct. Context: Service Catalog Flow > Create Catalog Task > Short Description > script >I need to get the display value of a select box variable choice to help populate short description. I cannot get this value...

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Resolved! Can't access to the display value of choice type variables in Flow Designer

Here is my code: var ritmNumber = fd_data.trigger.current.request_item.number.toString(); var typeOfDecommission = fd_data._1__get_catalog_variables.FHx_Action; // .getDisplayValue() and .display_value don't work. var justification = 'Component ret...

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Users unable to view I2C tickets raised by themself

End User raising I2C tickets for the portal are no longer able to see the ticket details of the tickets that they have raised on the portal. The status and state of the ticket is not shown on the request list. No ticket number is shown when the ticke...

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Generate 4th task only when all 3 parallel task state is closed complete

Please help me achieve how I can generate 4th task when all 3 parallel task gets status is closed complete.Thanks

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Resolved! Migrate records from one table to another and still retaining sys field values after migration

Hello, We have a requirement where we need to migrate all records from one custom table to a new custom table.We need to retain the values of sys fields like Created, Created by, Updated and Updated by fields of the records in the new table as well ...

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Best Practices

UI Policy, does Visible work with Dotwalked fields?

I have a UI policy running with these following actions: You'll notice that the field names are dot walked fields and we are trying to render them invisible in a specific scenario. Except that we cannot. We can render them read-only, but not invisi...

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