Trying to send a notification when Incident State changes to Pending and Pending Reason changes to Customer

[prudhvig]

Hi,

I have configured choices of State field on incident form according to my requirement. One of the states is Pending, and whenever this state is selected, it shows another sub-state named Pending Reason.

I am trying to send a notification to the Customer if the state is Pending and the Pending Reason State is Customer. For this, I have created the following notification :

I have done that, but not receiving any notification. Could anyone please explain why? Thanks in advance.

[amlanpal]

Hi Prudhvi,

Please mark the relevant answers helpful and correct and close the thread. So that it can be tracked later by others in need.

[Deepak Negi]

Can you show us whats configured in "When to Send" tab. Select the desired checkboxes and put condition as State Changes to Pending

[prudhvig]

Hi Deepak, I have added the screenshot in my question. Please check. Thank you for the reply.