I have created a pop up modal when click on Send email button on compose email button(in CSM/FSM workspace).
1.) When open a case(sn_customerservice_case), and click on "compose email" button. Then on click on "send email" button on "New Email Draft" page, created a modal as shown below.
2.) On click on "Resolve case" button on modal. I need to apply validation on few fields like Resolution notes, Resolution code etc. Make them mandatory if it's not field by an agent.
3.) So I have created a client script in ui builder to apply these validation but it's not working. I have did the glide query on case table and then used "Data resource id" of that record.
Can someone please help here to find what I am doing wrong in this. Why it's not setting the field as mandatory on case table.
