Trying to use Employee Notification Layout

Georgian Telino
Tera Contributor

‎06-07-2023 02:20 AM

Hi!

I am trying to use the Employee Notification layout provided by ServiceNow with the Next UI Experience (the updated mail notifications).
I want to apply this layout to all our existing notifications - changed a few of them and the layout itself, and when testing email sending, the emails are not sending at all (non production).
Only emails that use this layout are not being sent - other emails are sent.

Where should I look to solve this issue?? Thanks

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Georgian Telino
Tera Contributor

‎06-07-2023 02:26 AM

Changed to the OOB version of the notification layout and everything is being sent correctly.
My question is - how can I safely modify this layout? The main interest is in changing the "Now" logo with our own logo - is it supposed to be taken/stored in a/from a specific place?

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Georgian Telino
Tera Contributor

‎06-07-2023 02:42 AM

Found the problem - I was using pictures that were attached to the record and this probably caused an error.
You need to use a picture from the Image Library - working fine now.