Twilio Integration with ServiceNow to make Call Recordings

[sakshi1707]

Hello Community,

I have successfully configured CTI integration with Twilio using a paid Twilio subscription, and it's working fine. However, I am currently facing an issue with call recording.

Could someone please assist me in configuring the call recording integration between Twilio and ServiceNow? I would appreciate any guidance on how to enable call recording.

Thank you in advance for your help!

[Mark Manders]

Did you see this: https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/cloud-call-center/c...

[sakshi1707]

This is with Amazon, can you please share something related to twilio.
Thank you.