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Twilio Integration with ServiceNow to make Call Recordings

sakshi1707
Tera Contributor

‎02-13-2025 05:42 AM

Hello Community,

I have successfully configured CTI integration with Twilio using a paid Twilio subscription, and it's working fine. However, I am currently facing an issue with call recording.

Could someone please assist me in configuring the call recording integration between Twilio and ServiceNow? I would appreciate any guidance on how to enable call recording.

Thank you in advance for your help!

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2 REPLIES 2

Mark Manders
Giga Patron

‎02-13-2025 06:08 AM

Did you see this: https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/cloud-call-center/c...


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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sakshi1707
Tera Contributor
In response to Mark Manders

‎02-16-2025 08:59 AM

This is with Amazon, can you please share something related to twilio.
Thank you.

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