Twilio vs xMatters and PagerDuty

[tiyasa]

Hello,

I am researching the pros and cons of the three products : Twilio | xMatter | PagerDuty to be able to implement in my organization.

Looking for some suggestions and experiences to add to my research data. Thanks in advance.

	Twilio	xMatters	PagerDuty
Cost
Console	SN console	External to SN	External to SN
Schedules
Type of Notifications	SMS, Voice Calls	SMS, Voice Calls, Push Notifications (Behind the scenes, xMatters uses Twilio, but we also use several other providers, so if Twilio has any issues, we will failover to make sure the notification goes out.)
Integration	Utilizes SN Notify API	Web Services
Data Sync	Not required	Required
Others

[Abhineet Singh]

Hi Tiyasa,

I have worked on twilio & notify and it was used for Incident Alert whenever there is a P1 a incident alert ticket will be created a designated group/members will be automatically call in a bridge or SMS broadcast. Twilio uses SN Notify API and we can customize it as well based on our requirements. Some Demo Credit (40-50$) is given be twilio initially.

[tiyasa]

Thanks, Abhineet. Actually, we have done some initial research with Twilio-Notify as POC, but as a business requirement, I have been asked to research other products as well.

I have seen this post but i need more info for a basic study.

[xMTinkerer]

Hi tiyasa,

    Full disclosure, I work for xMatters.

For a good look at the xMatters scheduling, you can check out our training videos. We have them for the entire application here:

xMatters Learning — training and learning center

And here's the one for creating a schedule:

Create On-Call Schedules — xMatters Learning

Our pricing is on the web page here (scroll down to see the nice columns):

https://www.xmatters.com/products/it-management/

I can answer any specific questions you have and we can see about getting you on a call with a customer if that would be helpful.

Happy Monday!

      --- Travis

[tiyasa]

Thank you, Travis. I appreciate the details.