Twilio vs xMatters and PagerDuty

[tiyasa]

Hello,

I am researching the pros and cons of the three products : Twilio | xMatter | PagerDuty to be able to implement in my organization.

Looking for some suggestions and experiences to add to my research data. Thanks in advance.

	Twilio	xMatters	PagerDuty
Cost
Console	SN console	External to SN	External to SN
Schedules
Type of Notifications	SMS, Voice Calls	SMS, Voice Calls, Push Notifications (Behind the scenes, xMatters uses Twilio, but we also use several other providers, so if Twilio has any issues, we will failover to make sure the notification goes out.)
Integration	Utilizes SN Notify API	Web Services
Data Sync	Not required	Required
Others

[lindaburnham]

Have you gotten any additional information with your research of the 3 tools?

[tiyasa]

I did manage to get all high-level overview we were looking for. Just shifted focus to other priorities for now.

[MattOpsGenie]

Hi Tiyasa, 

Is it possible to chat on this? I'd be curious to understand your requirements.