two mandatory checkboxes on catalog item

phr · ‎06-14-2024

Hi All,

I have a requirement where there should be two mandatory checkboxes on the catalog item form and user on selecting both checkboxes can submit the form.

Even though i have set both the checkboxes to mandatory i am able to submit with only 1 checkbox .

How to set both checkboxes mandatory?

xylostar · ‎06-14-2024

There might be a script overriding the mandatory field setting. Try checking the 'Catalog Item Script' section for any onSubmit or onChange functions that might be bypassing the validation. You can also try making the checkboxes 'Dependent' on each other - that way, selecting one will automatically check the other.

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Jitendra Diwak1 · ‎06-14-2024

Hi @phr,

Please follow this doc below:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

Please let me know if you need any help.

Please accept my solution if it resolves your issue and thumps 👍 up

Thanks

Jitendra

Please accept my solution if it works for and thumps up.

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Dhirendra Singh · ‎06-14-2024

create a simple onsubmit script with last order to run at last with if (firstcheckbox && secondcheckbox)

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SAI VENKATESH · ‎06-14-2024

Hi @phr

If above scenarios are not working as mentioned by @Jitendra Diwak1 ,

Please write onsubmit client script and abort the submission if both checkboxes are not selected.

function onSubmit() {
    var cbox1 = g_form.getValue('first_field_name');
    var cbox2 = g_form.getValue('second_field_name');
   
    if (cbox1 !== 'true' || cbox2 !== 'true') {
        alert('select both checkboxes to submit the form.');
        return false;
    }
    return true;
}

Thanks and Regards

Sai Venkatesh

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