Two way integration of ServiceNow and Slack

PavelP · ‎10-05-2018

Hi,

im investigating request for two way integration, between ServiceNow and Slack. Mostly for reason of reporting on conversations running in Slack but also including additional features (commention on Slack threads from SNow, way to close threads etc.).

Despite the SNow-Slack integration, propageted in Kingston and London, I couldn't find any more complex features, than reporting on Slack using Webhooks, but I worry there might be something im missing. With that in mind, what would be the suggested way to fulfill this request?

Is there some easier way, then what is for example described here: https://medium.com/@JeffManville/how-to-integrate-servicenow-slacks-slash-commands-ecbddaa7a96a

Thank you in advance.

cmcclendon · ‎10-05-2018

Getting the web hooks established is really all you need to start with. I used this article while on Geneva and was able to have excellent two-way communication with a Slack team. The way I used it was with change management. Emergency RFC's needed to be approved quickly, so I setup a call via the REST API to Slack that had an approve or deny choice. The responses came back to ServiceNow and and allowed the RFC to move forward in the workflow.

Hope this helps.

Chris

View solution in original post

Vishwa K · ‎08-10-2020

Hi Pavel,

Check out Zenduty's integration with ServiceNow - it helps you escalate SNOW incidents to Slack and Microsoft Teams. It's a two-way integration - captures Slack threads and lets you close incidents from Slack itself.

Runjay Patel · ‎12-20-2020

Watch this video for Slack integration steps by step configuration. Post message on slack channel via flow designer.

https://www.youtube.com/watch?v=YEGLJLubCCY&t=1s&ab_channel=ServiceNowHelpdesk

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