Two way integration of ServiceNow and Slack

[PavelP]

Hi,

im investigating request for two way integration, between ServiceNow and Slack. Mostly for reason of reporting on conversations running in Slack but also including additional features (commention on Slack threads from SNow, way to close threads etc.). 

Despite the SNow-Slack integration, propageted in Kingston and London, I couldn't find any more complex features, than reporting on Slack using Webhooks, but I worry there might be something im missing. With that in mind, what would be the suggested way to fulfill this request?

Is there some easier way, then what is for example described here: https://medium.com/@JeffManville/how-to-integrate-servicenow-slacks-slash-commands-ecbddaa7a96a

Thank you in advance.

[amaury]

Hi Pavel,

You could use the Integration hub (through flow designer), they have a tools box ready to link Slack quite easy.
From memory, they only have 1 way communication (Snow to Slack) in Kingston, and in London they have developped for 2 ways (so you would be able to have for instance approvals directly go into slack chat with 2 action buttons "approve" or "reject" which will modify the record in Snow).

Hope it answers your question,

Cheers

[cmcclendon · Accepted solution]

Getting the web hooks established is really all you need to start with. I used this article while on Geneva and was able to have excellent two-way communication with a Slack team. The way I used it was with change management. Emergency RFC's needed to be approved quickly, so I setup a call via the REST API to Slack that had an approve or deny choice. The responses came back to ServiceNow and and allowed the RFC to move forward in the workflow.

Hope this helps.

Chris 

[amaury]

Thank you I will give it a try

[Madhuri8]

Hi amauryboulom,

I have completed working with 1 way communication i.e,Snow to Slack using the Integration hub through flow designer.
Now trying to work on the 2 way process but didn't find any clue. Could you please elaborate the process you mentioned above, which might help me a lot.
Thanks in advance!!