TypeError: id is undefined

Community Alums · ‎03-29-2016

This is a variable set, when I fill in requested for field all other fields get populated. It does populate but shows an error at the end "TypeError: id is undefined". When I close the error window, all the populated fields are wiped out and looks like below. this is happening after Geneva upgrade. Working good in Fuji.

Using: Script Include - u_ajaxGetUserInfo

Anyone faced this?

venkatiyer1 · ‎03-29-2016

Hi Rajini,

Might be to do with id of the read only fields. It is changed once it is readonly. If you are using $ selector that could be a reason for the error.

Community Alums · ‎03-29-2016

This is the only script.

-----------------------------------------------------------------------------------

/* Script Include: u_ajaxGetUserInfo. Jim Fease - ServiceNow */

var u_ajaxGetUserInfo = Class.create();

u_ajaxGetUserInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getUserRecord: function() {

var result = this.newItem("result");

var search_field = this.getParameter('search_field');

var search_value = this.getParameter('search_value');

var grUser = new GlideRecord('sys_user');

grUser.addQuery(search_field, search_value);

grUser.query();

if (grUser.next()) {

result.setAttribute('sys_id', grUser.sys_id);

result.setAttribute('name', grUser.name);

result.setAttribute('employee_number', grUser.employee_number);

result.setAttribute('user_name', grUser.user_name);

result.setAttribute('first_name', grUser.first_name);

result.setAttribute('middle_name', grUser.middle_name);

result.setAttribute('last_name', grUser.last_name);

result.setAttribute('company', grUser.company);

result.setAttribute('companyDisplay', grUser.company.getDisplayValue());

result.setAttribute('cost_center', grUser.cost_center);

result.setAttribute('cost_centerDisplay', grUser.cost_center.getDisplayValue());

result.setAttribute('department', grUser.department);

result.setAttribute('departmentDisplay', grUser.department.getDisplayValue());

result.setAttribute('email', grUser.email);

result.setAttribute('title', grUser.title);

result.setAttribute('manager', grUser.manager);

result.setAttribute('managerDisplay', grUser.manager.getDisplayValue());

result.setAttribute('vip', grUser.vip);

result.setAttribute('mobile_phone', grUser.mobile_phone);

result.setAttribute('business_phone', grUser.phone);

result.setAttribute('location', grUser.location);

result.setAttribute('locationDisplay', grUser.location.getDisplayValue());

result.setAttribute('street', grUser.street);

result.setAttribute('city', grUser.city);

result.setAttribute('state', grUser.state);

result.setAttribute('zip', grUser.zip);

result.setAttribute('country', grUser.country);

// User defined fields

result.setAttribute('objectguid', grUser.u_objectguid);

// calculated fields

// Calclulate country they live in

var company = grUser.company.getDisplayValue();

company = company.toUpperCase();

var calc_country = "us";

if ((company.indexOf("UK") > -1) ||

(company.indexOf("ABC UK") > -1) ||

(company.indexOf("ABC-UK") > -1) ||

(company.indexOf("ABC LTD") > -1) ||

(company.indexOf("ABC ITS") > -1)){

calc_country = "uk";

}

if (company.indexOf("ABC MAU") > -1){

calc_country = "mauritius";

}

if ((company.indexOf("CANADA") > -1) ||

(grUser.email.indexOf("@ABC.ca") > -1)){

calc_country = "canada";

}

result.setAttribute('calc_country', calc_country);

// Employee type employee, contractor, service, undetermined.

var empType = 'undetermined';

if (grUser.ldap_server.getDisplayValue() == 'LDAP Server Canada'){

// for Canada, we are to use company.

if ((company == "ABC CORPORATION") || (company == "ABC CANADA") || (company == "MAURITIUS")){

empType = 'employee';

} else {

if (company != ''){

empType = 'contractor';

} // else leave as undetermined

}

// End of Canada

} else {

if (grUser.ldap_server.getDisplayValue() == 'LDAP Server US, UK, DF, MAU'){

if ((grUser.u_employee_type == "Canada") ||

(grUser.u_employee_type == "CANADA") ||

(grUser.u_employee_type == "UK")

){

empType = 'employee';

} else {

if ((grUser.u_employee_type == "") ||

(grUser.u_employee_type == "BUILT-IN")){

empType = 'service';

} else {

if ((grUser.u_employee_type == "NEMP") ||

(grUser.u_employee_type == "KNEMP")

){

empType = 'contractor';

}

} // End of US employee else

} // End of US

} // end of ldap server check

// If not set above, the value is 'undetermined'

result.setAttribute('employee_type', empType);

} // end of if (grUser.next())

return result;

}

});

venkatiyer1 · ‎03-29-2016

Hi Rajinis,

There should be a client script to load these values from the script include. Can you please check that too? Ensure that catalog client scripts shows as related list as i dont think it is visible out of the box. So you might have to show it and see if there are any client scripts that is causing this issue.

Community Alums · ‎03-29-2016

Thanks Venkat, it was helpful.

There was a catalog client script, commented the bolded lines. Now it is not giving the error. did I do the right way? or anything more to dig into this?

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading) {

return;

}

if (newValue == '') {

clearFields();

return;

}

var ga = new GlideAjax('u_ajaxGetUserInfo');

ga.addParam('sysparm_name','getUserRecord');

ga.addParam('search_field', 'sys_id');

ga.addParam('search_value', newValue);

ga.getXML(populateFields);

}

function populateFields(serverResponse) {

try{

var result = serverResponse.responseXML.getElementsByTagName("result");

g_form.setValue("vs_email", result[0].getAttribute("email"));

g_form.setValue("vs_location", result[0].getAttribute("location"));

g_form.setValue("vs_manager", result[0].getAttribute("manager"));

g_form.setValue("vs_department", result[0].getAttribute("department"));

g_form.setValue("vs_title", result[0].getAttribute("title"));

g_form.setValue("vs_cost_center", result[0].getAttribute("cost_centerDisplay"));

g_form.setValue("vs_work_phone", result[0].getAttribute("business_phone"));

g_form.setValue("vs_employee_id", result[0].getAttribute("employee_number"));

g_form.setValue("vs_ship_to", result[0].getAttribute("locationDisplay"));

g_form.setValue("vs_employee_type", result[0].getAttribute("employee_type"));

g_form.setValue("", result[0].getAttribute("objectguid"));

// Calculate the probably country they belong to

g_form.setValue("vs_HIDDEN_calc_country", result[0].getAttribute("calc_country"));

} catch(err){

//alert(err);

//clearFields();

}

function clearFields(){

g_form.clearValue("vs_location");

g_form.clearValue("vs_title");

g_form.clearValue("vs_manager");

g_form.clearValue("vs_email");

g_form.clearValue("vs_department");

g_form.clearValue("vs_cost_center");

g_form.clearValue("vs_employee_id");

g_form.clearValue("vs_work_phone");

g_form.clearValue("vs_ship_to");

g_form.clearValue("vs_HIDDEN_calc_country");

}