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Types of users

sandie
Kilo Expert

‎05-02-2016 11:49 PM

Hi All,

What are the different types of users in ServiceNow.

Regards,

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tshk
Giga Contributor

‎05-25-2016 11:33 PM

Hi Sandie,



In servicenow terms there are 3 types of users


Requestors - users with no roles assigned to them


Approvers - those with just approver role


Fulfillers - those with some roles assigned to them except approver


jp421
Kilo Contributor

‎09-01-2017 12:57 AM

ESS stands for Employee Self-Service


Dave Smith1
ServiceNow Employee
ServiceNow Employee

‎09-01-2017 01:34 AM

https://www.servicenow.com/services/training-and-certification/system-administration.html   - we cover this question on this course, as well as exploring other user categories that you may find with your organisation.



Generally, 3 or 5 personas are defined by default, but there's scope to create others based upon individual organisational requirements.


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