u_lead_time

Mary35
Tera Expert

how can you preserve the lead time when a change record is rejected? 

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Mary35 

what's your business requirement here?

what do you mean by preserving?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

We are looking for the Lead time to be the Planned Start Date example: 02/03/2035

Request Approval date met the lead time of 72 hours. 

If Rejected on 02/02/2025 for corrections to be made, that the lead time of the time the Request Approvals was made and they could Request approvals to stay on target for the Planned Start date