u_lead_time
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02-11-2025 04:25 AM
how can you preserve the lead time when a change record is rejected?
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02-11-2025 04:40 AM
what's your business requirement here?
what do you mean by preserving?
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-11-2025 04:54 AM
We are looking for the Lead time to be the Planned Start Date example: 02/03/2035
Request Approval date met the lead time of 72 hours.
If Rejected on 02/02/2025 for corrections to be made, that the lead time of the time the Request Approvals was made and they could Request approvals to stay on target for the Planned Start date