uCMDB to ServiceNow integration

[shilpa12]

Hello experts,

We have to perform an integration between uCMDB and ServiceNow in which we will transfer data from uCMDB to SNow unidirectionally. I have a few questions-

1. Which steps I need to perform in SNow to do this integration?

2. The ServiceNow enhanced generic adapter is coming with a configuration package that will configure all prerequisites for ServiceNow side --   I read it in the following link-

ServiceNow Prerequisites

Who will provide this generic adapter- SNow or HPE?

3. Where do I have to install this generic adapter- in SNow or uCMDB?

Please help me on this integration because we have to start the implementation soon.

Thanks & Regards,

Shilpa Wadhwani

[Ashish Nahar]

I read something about it in ucmdb to ServiceNow integration   check it out.

oliverschmitt

[Ashish Nahar]

check this from the linked post

[shilpa12]

Hi Ashish,

Thanks for the reply! I went through this pdf, but it is for a very older version of SNow , ie, Calgary. '

That is why I am confused whether I should follow the steps given in this pdf or the procedure in the link I have provided, ie, using generic adapter.

Also one major concern I have here is that, using the Generic Adapter is the only way to achieve this integration or what?

BR

Shilpa

[oliverschmitt]

It isnt the only way as the document above shows, which I created. You create an integration 100% without the generic adapter