uCMDB to ServiceNow integration

[shilpa12]

Hello experts,

We have to perform an integration between uCMDB and ServiceNow in which we will transfer data from uCMDB to SNow unidirectionally. I have a few questions-

1. Which steps I need to perform in SNow to do this integration?

2. The ServiceNow enhanced generic adapter is coming with a configuration package that will configure all prerequisites for ServiceNow side --   I read it in the following link-

ServiceNow Prerequisites

Who will provide this generic adapter- SNow or HPE?

3. Where do I have to install this generic adapter- in SNow or uCMDB?

Please help me on this integration because we have to start the implementation soon.

Thanks & Regards,

Shilpa Wadhwani

[oliverschmitt]

1. Is clearly described in the link you posted

2. As far as I understand the description (just briefly read it) nothing will come pre-configured on the SN side and you have to set that up in addition to the uCMDB side.

3. HP & The generic adapter ist part of the uCMDB and has be configured over there.

[shilpa12]

Thanks for the reply Oliver!

Does it mean that I do not have to do any other configuration in ServiceNow for the OOB integration except for the following four steps?

BR

Shilpa

[oliverschmitt]

Yes, but but as far as I understand for EACH CI Class you'd like to transfer.

Eg you want to transport Windows, Unix and VM Ware hosts that would be 3 times repeating the above steps.

(Except the last one - the role can be created once and used multiple times)

[dick linschoten]

Hi all, basically investigating the same story. looking at various post relationg both the document shared here and the documentation from HP/microfocus. but I can't find a compatibility matrix between the two systems so is for example ucmdb 10.11 compatible with ServiceNow Jakarta/Kingston?

[oliverschmitt]

Well, ServiceNow is easy on that end - the configs described in the doc are compatible and available with every version since I work here (7 years, first SN version winter 2010 - this was 2 release before Aspen...). I dont see a compatibility challenge on the SN side, cant speak for uCMDB.