Ui Action and Ui Script

[showsid02]

what is Ui Action and Ui Script in ServiceNow.

please explain with a practical example.

[SHARANsnow7]

Hi @SaiHaneethRaj ,

Once the UI Action is created, its visibility is controlled by the UI Action record itself.

How to show it on the Incident Form

1. Go to System Definition → UI Actions

2. Open your UI Action record

3. Make sure:

   • Table = Incident [incident]

   • Form button = ✅ checked

   • (Optional) Form context menu = ✅ if you want it in the form menu

4. Click Update

5. Open any Incident record and refresh — the button will appear at the top of the form

How to show it on the Incident List

1. Open the same UI Action record

2. Make sure:

   • List banner button = ✅ (shows above the list)

   • List context menu = ✅ (shows on right-click or Actions menu)

3. Click Update

4. Go to Incident → All and refresh the list