I am working to create a condition on a UI to only show if the 'opened_by' has a certain role. It does not matter who the current user is that is looking at the ticket it matters who opened it. Is the best way to do this a script include?
Can you share more details on what you have tried.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for Kind Regards, Rohila V 2022-25 ServiceNow Community MVP
