UI action condition to check whether the user in the owned by field has role hl_help

[anto]

I want to display help button in incident form only when the user in the owned by field has role hl_help.

the owned by field is in incident table.

I just tried this condition but it doesnt work

current.u_owned_by.role=="hl_help"

Thanks in advance

[Pradeep Sharma]

Hi Joshwa,

Is the role field populated on the sys_user table. The best way would be to write a script include and then return true or false based on the validation.

Please let me know if you have any questions.

[The SN Nerd · Accepted solution]

current.u_owned_by.role=="hl_help"

That won't work as Roles are stored in the many to many table "sys_user_has_role".

Luckily enough ServiceNow provide us with the GlideUser API to do this without needed to query the database directly.

See http://wiki.servicenow.com/index.php?title=Getting_a_User_Object#gsc.tab=0

Line by line:

var glideUser = gs.getUser();

var ownedByUser = glideUser. ­getUserByID( ­current.u_owned_by.user_name);

var hasRole = ownedByUser.hasRole('hl_help');

As Pradeep has suggested, throw this in a script include and call it in your condition field.

Script Include

Script Includes - ServiceNow Wiki

You could then end up with something like

Script Include

UIActionConditionHelper.userHasRole = function(role, user_name) {

   var glideUser = gs.getUser();

   var ownedByUser = glideUser. ­getUserByID(user_name);

   var hasRole = ownedByUser.hasRole(role);

   return hadRole;

};

var UIActionConditionHelper = Class.create();

UIAction Condition

UIActionConditionHelper.userHasRole('hl_help',current.owned_by.user_name);

[anto]

Thank you Pradeep/Paul.

Great Learning...

Everyday you guys are teaching me something

Thanks for your wonderfull help

Cheers..