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Pause condition on SLA Relative Duration

Page22
Tera Contributor

2 hours ago - last edited an hour ago

Hi All,

 

I have a requirement to be able to Pause SLA when Duration type is a Relative Duration (2 business days by 4pm). From ServiceNow documentation its stated that "Pause conditions are not compatible with Relative Durations"

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/time/task/t_Us...

 

Has anyone been able to find a workaround?


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Dr Atul G- LNG
Tera Patron
Tera Patron

an hour ago

Hi @Page22 

That’s correct, because Pause works based on SLA definitions, so it won’t work with relative duration. I don’t think there is any workaround for this.

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