UI action - create requested item from an incident

[mitzaka]

Hi SNC,

I want to create a RITM from an incident, using an UI action. Below is my code, my questions are in red:

createRITM();

// update the record once, after the function call

current.active = false;

current.state = 9; //setting it to closed state

current.updateWithReferences();

  function createRITM() {               //create the new Requested Item Record

  var newReq = new GlideRecord("sc_req_item");

  newReq.initialize();

  newReq.opened_by=current.opened_by;

  newReq.assignment_group='4e868fe1508381002cf0066911d9982c';

  newReq.cmdb_ci=current.cmdb_ci;

  newReq.u_business_service=current.u_business_service;

  newReq.u_customer_defined_urgency=current.u_customer_defined_urgency;

  newReq.variables=current.variables; //I am storing catalog item variables in a formatter, called Requested Item Variable Editor, and I wanted to transfer the variables from the incident into the RITM, but it does not happen

  newReq.description=current.description;

  newReq.short_description=current.short_description;

  newReq.contact_type='2';

  newReq.state=current.state;

  newReq.priority=current.priority;

  newReq.watch_list=current.watch_list.getDisplayValue().toString();

  newReq.parent=current.number; //I can't get this working - cannot populate the Parent field in the RITM with the ID of the incident

  newReq.insert();

  // now direct to the new Request

  gs.addInfoMessage("Incident closed, Requested Item "   + newReq.number + " created.");

action.setRedirectURL(newReq);

action.setReturnURL(current);

  }

Would you throw a sanity check eye on this?

Thanks!

[Tanaji Patil]

Above code was for copying variables form INC to RITM. Have you achieved this?

If yes and now you are trying vice-versa then please let us the code your are using for this i.e. copy variables form RITM to INC.

[mitzaka]

I tried with this code to convert an incident to a RITM, but when I look in my Requested item variable editor tab, there is nothing carried over.