UI Action for detecting if Change record Ci is attached to any open incident already.

[Gk1503]

Hi All,

We have an requirement to create UI action visible on assess state if Change record Ci is attached to any open incident already then it will give a info message on change request form that like "This CI is already attached to an open Incident : INC001202.

[Brian Lancaster]

I'm not sure I fully understand. Why would you want to alert on a Change Record that a CI is associated with an incident? Most likely that would make sense because the change could be fixing the incident.

[shloke04]

Hi @Gk1503 ,

You can achieve this using the sample code available below:

var getDetails = checkIncidentCI();
gs.addInfoMessage('This CI is already attached to an open Incident :' + getDetails);
action.setRedirectURL(current);

function checkIncidentCI(){
	var incArr = [];
var inc = new GlideRecord('incident');
inc.addQuery('cmdb_ci',current.cmdb_ci);
inc.query();
while(inc.next()){
incArr.push(inc.number.toString());
}
return incArr;
}

Add a condition to the UI action as below to validate the assess state:

current.state == -4

Result: