UI Action in incident form context menu - "Create KB Article'

nirwan_ritik
Tera Contributor

‎02-04-2025 09:32 PM

HI Community,

Want to create UI Action in the incident form context menu which will create KB articles.

Thanks in advance 🙂
Ritik

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Ankur Bawiskar
Tera Patron

‎02-04-2025 11:19 PM

@nirwan_ritik 

create KB article but with which content?

When you resolve incident then KB can be created

Create a knowledge article from an incident 

If my response helped please mark it correct and close the thread so that it benefits future readers.

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Not applicable

‎02-04-2025 11:29 PM

Hi @nirwan_ritik 

 

This would give the ability to create KB articles on “Mass” and would require come customisation. 

Do you have any thoughts on conditions? Such as if the record is active, P1,P2 etc and what field values you would like to copy across to the article?

 

Would you also like it to run a check to recent duplicates?

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Mark Manders
Tera Patron

‎02-04-2025 11:30 PM

And what's your question? 

Don't you know how to create a UI action? Don't you know how to put it in the context menu? Don't you know how to create an article through a script?

What are the requirements? What needs to be set on the article record? 

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