UI Action List field is not clickable in workspace.
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06-12-2025 11:11 PM
1) I have created field on Business application [cmdb_ci_business_app] table. That field in of type "UI Action List" and labled "Business Criticality".
2) I have created a UI Action and linked the sys_id of this UI Action in the above created field in default value section.
Issue -> In native list view Business Criticality field is clickable and functioning properly, but in the workspace list view Business Criticality field is not clickable.
Refer the screenshot to see the configurations:
1) UI Action
Name: Business Criticality
Client: true
List choice: true
2) UI Action List field.
Label: Business Criticality
Type: UI Action List
Default value: correct sys_id of Above UI action.
3) Working correctly on native list view.
4) Not working i.e not clickable in workspace list view
Enterprise Architecture Workspace > Business Applications
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06-12-2025 11:35 PM
what's the business requirement here?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-13-2025 12:11 AM
We want:
1) when someone clicks on "Business Criticality" field, it will open a smart assessment in a popup window, which user can fill and submit.
So, for that I have to make the "Business Criticality" field clickable on workspace.
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06-13-2025 12:19 AM
did you set the UI action with checkbox for Workspace form button?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-13-2025 12:49 AM
Yes, did.
and the button is showing in the form context menu in workspace.
But, what about the Business Criticality field. Why it is not clickable in workspace and clickable in native list view, that is more concerning for mw.