UI Action List field is not clickable in workspace.

HrishabhKumar
Kilo Sage

1) I have created field on Business application [cmdb_ci_business_app] table. That field in of type "UI Action List" and labled "Business Criticality". 

2) I have created a UI Action and linked the sys_id of this UI Action in the above created field in default value section.

 

Issue -> In native list view Business Criticality field is clickable and functioning properly, but in the workspace list view Business Criticality field is not clickable.

 

Refer the screenshot to see the configurations:

1) UI Action 

Name: Business Criticality

Client: true

List choice: true

Screenshot 2025-06-13 at 11.17.03 AM.png

 

2) UI Action List field.

Label: Business Criticality

Type: UI Action List

Default value: correct sys_id of Above UI action.

Screenshot 2025-06-13 at 11.15.24 AM.png

3) Working correctly on native list view.

Screenshot 2025-06-13 at 11.17.20 AM.png

4) Not working i.e not clickable in workspace list view

Enterprise Architecture Workspace > Business Applications

Screenshot 2025-06-13 at 11.17.35 AM.png

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@HrishabhKumar 

what's the business requirement here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

We want:

1) when someone clicks on "Business Criticality" field, it will open a smart assessment in a popup window, which user can fill and submit.

 

So, for that I have to make the "Business Criticality" field clickable on workspace.

@HrishabhKumar 

did you set the UI action with checkbox for Workspace form button?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, did.

and the button is showing in the form context menu in workspace.

 

But, what about the Business Criticality field. Why it is not clickable in workspace and clickable in native list view, that is more concerning for mw.