Ui action not getting overriden into hr workspace

[Apaul]

Created a ui action with the same name of ootb ui action and still it didn't override the old one in the hr workspace although its perfectly working in the Classic view
ootb

new

2 close complete button in the hr workspace

Can anyone please help me out with this?

[Dr Atul G- LNG]

Hi @Apaul 

In Workspace, it's not a standard UI action — it's a Declarative UI Action.
So, you need to link or map it by creating a Declarative UI Action specifically for Workspace.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1811593

[Ankur Bawiskar]

@Apaul 

There is some issue going on in community that images are not visible in post.

please add it using browse feature and add as attachments to post.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Apaul 

is it a form action, list action, related list action?

check the declarative action and share the details.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shruti]

Hi,

1.Navigate to Now Experience Framework -> Form action layout groups

2. Open "Close" group for HR case 

3. Update the actions field to show/hide close complete button