Record is saved without providing mandatory fields

[srikanthsan]

Hello,

Can anyone please let me know the exact answer i searched in community and googled it but i didn't find it.
I have a few change requests, for them Ctasks are created. Ctasks records belong to change_task table, these records are closed without providing mandatory fields. These mandatory fields are still editable but rest all are readonly and record is in closed state. What might be the issue?

[Dr Atul G- LNG]

Hi @srikanthsan 

It might be a cache issue. Is this happening in your PDI?

[GlideFather]

@srikanthsan 

it sounds to me that it might be edited in a list view and the mandatority is applied via client script, similar use case. Please verify this or check how is the mandatory set - ui policy (soft) or data policy (stronger)

[debendudas]

There are a few possibilities that might cause these records to be closed without the mandatory fields being filled:

1. Script Execution: These records may have been closed by a script. There could be a fixed script, background script, or scheduled job that executed incorrectly, resulting in the closure of these records.

2. Form-Level Validation: If you are using form-level mandatory field validation, the user might have updated the state field from the list view, which could lead to this issue.

Please validate how mandatory field validation is occurring in your instance. Consider implementing data policies to prevent this type of issue in the future. Additionally, reviewing the logs for any script executions or user actions that coincide with the closure of these records may provide further insights.

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍! 

[srikanthsan]

NO script is used, record is closed within 2 minutes of creation by user and form level editing is restricted for user.