UI action on User form

[Joshuu]

Hi All,

I have a requirement where in we have a "send text" UI action button on the user form. 

Whenever we click on this, a dialogue box should appear with the following fields.

User number - should auto populate

Message - blank text box

Send button at the bottom

So as soon as we send a message user should receive that message to their phone number.

Please assist.

[Dr Atul G- LNG]

HI @Joshuu 

What you want to send from user profile? You need to configure the Service provider as well.

A baseline

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/messaging-service/c...

It is not easy . 

[Dr Atul G- LNG]

@Joshuu 

Follow the link to set up SMS.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/messaging-service/c...

[Ankur Bawiskar]

@Joshuu 

why to use another UI?

Simply on click of button ask a prompt box and user can enter the text.

message should be send to which user? user who clicked the button or some other user field is present on form.

very difficult to understand the business requirement without screenshots.

[Joshuu]

Hi @Ankur Bawiskar ,

Yes, it is kind of prompt box only. And the message should be sent to the user who is present on the form.

Thanks & Regards.