UI Action or UI Policy?

[DeIvory Gordon]

Hello,  I created a new catalog item and one of the fields is, "Is there a different Ship To Location?" If "Yes" I need a new field to populate that  reads, "Enter shipping address".  I am not sure if this should be a UI Action or UI Policy and the steps to achieve.  Thanks!

[Dr Atul G- LNG · Accepted solution]

Hi @DeIvory Gordon 

It is use case of UI policy, where you want to show a hidden field.

[Ankur Bawiskar · Accepted solution]

@DeIvory Gordon 

UI action is not for catalog item.

If you want to show/hide another variable based on value of previous variable then -> UI policy or onChange catalog client script

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Srikanth_9 · Accepted solution]

Hi @DeIvory Gordon,

Use Catalog UI Policy - If you want to show/hide a field based on conditions.

Use onChange Catalog Client Script - If you want to show/hide a field based on the population of another field.

You cannot use UI Action for Catalog Items.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Dr Atul G- LNG · Accepted solution]

Hi @DeIvory Gordon 

It is use case of UI policy, where you want to show a hidden field.

[Ankur Bawiskar · Accepted solution]

@DeIvory Gordon 

UI action is not for catalog item.

If you want to show/hide another variable based on value of previous variable then -> UI policy or onChange catalog client script

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Srikanth_9 · Accepted solution]

Hi @DeIvory Gordon,

Use Catalog UI Policy - If you want to show/hide a field based on conditions.

Use onChange Catalog Client Script - If you want to show/hide a field based on the population of another field.

You cannot use UI Action for Catalog Items.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Tanushree Maiti · Accepted solution]

Hi @DeIvory Gordon 

It is catalog UI policy.

try this:

1: Create the Catalog UI Policy

1. Scroll to the Catalog UI Policies > New.
2. Name: Different Shipping Address Visibility
3. Applies to: A Catalog Item
4. Catalog Item: (Select your created item)
5. Conditions:  "Is there a different Ship To Location?" is Yes
6. Check the Reverse if false box.
7. Applies on Catalog Tasks/Requested Items boxes if you want this visibility maintained after submission.
8. Click Submit

2: Add UI Policy Action

1. Open the UI Policy record you just created.
2. Scroll to the Catalog UI Policy Actions related list and click New.
3. Variable name: Enter shipping address
4. Visible: True
5. Mandatory: True (Optional) - Set to True so they cannot submit without filling it out.
6. Click Submit