UI Action Question

[SebCastro]

Hello Community,

I wanted to create a UI action to fill out Assignment Group automatically, the thing is that I want to press the button, and fill out the field but don't submit or SAVE at all, but I haven't had any luck, any suggestions will be appreciated. 

[Dr Atul G- LNG]

Hi @SebCastro 

When you are creating the UI action, you can use the assignment rule to auto-populate the group. 

[SebCastro]

I need to specifically build a Button that read "Take Ownership" so if agent is on a non assigned ticket but assigned to their Department (Assignment Group), but I need the ticket not to get saved when the button is pressed, just fill the Assigned to. 

[Dr Atul G- LNG · Accepted solution]

Hi @SebCastro 

There is OOTB "Assigned To me" UI action, check that.