The issue you're facing could be due to several reasons. Here are some troubleshooting steps and solutions:
1. Check the JDBC Connection:
- Ensure that the JDBC connection is properly configured and is able to connect to the database.
- Test the connection to make sure it's working as expected.
2. Verify the Query:
- Make sure the SQL query you're using in the JDBC step is correct and returns the expected results when run directly on the database.
- Check for any syntax errors or incorrect table/column names.
3. Check the Data:
- The issue might be due to the data in the database. Make sure the data is as expected and there are no null or unexpected values.
4. Review the Flow:
- Check the flow logic and make sure the JDBC step is correctly placed and the flow is able to reach it.
- Make sure there are no errors in the flow that might be causing it to exit before reaching the JDBC step.
5. Debug the Flow:
- Use the debug feature in Flow Designer to step through the flow and see what's happening at each step.
- Check the logs for any errors or warnings related to the JDBC step.
6. Update the JDBC Step:
- If the JDBC step is not working as expected, you might need to update it or replace it with a different step that can achieve the desired result.
7. Contact ServiceNow Support:
- If you're still unable to resolve the issue, consider reaching out to ServiceNow support for further assistance. They might be able to identify the issue and provide a solution.
Remember, always test your changes in a non-production environment before applying them to production.
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