UI action redirection to previous page issue

[KaMmILa__]

we have a UI action Cancel Task on workorder table when clicked it should make the reason for cancellation field mandatory and visible and if entered then it should set the state to cancel, but when I click on the UI action it is redirecting to the previously worked (used page) , not sure how to debug this and it is also not updating the record. 

Below is the UI policy to hide the field 

UI action : 

Script:

function checkReason() {
    g_form.setDisplay("u_cancel_reason", true);
    if (g_form.getValue('u_cancel_reason') == '') {
        g_form.setMandatory("u_cancel_reason", true);
        gs.addErrorMessage("a change task must be added before submitting the change");
        //alert('Please enter the reason before cancellation');
        return false;
    }

    gsftSubmit(null, g_form.getFormElement(), 'cancel'); // give the action name of your UI Action

}

if (typeof window == 'undefined')
    serverResolve();

function serverResolve() {
    new global.StateFlow().processFlow(current, 'ffc7a360d7230100fceaa6859e6103ae', 'manual');
    //Moving redirect from state flow to UI action
    action.setRedirectURL(current);
}

When clicked on the UI action , cancel reason will be mandatory and if selected , there is a OOB in UI action which will enforce worknotes mandatory ,

This is the OOB code 

new global.StateFlow().processFlow(current, 'ffc7a360d7230100fceaa6859e6103ae', 'manual');
//Moving redirect from state flow to UI action
action.setRedirectURL(current);

[Slava Savitsky]

There is no need for current.update() in the script of the UI Action because it is already present in the processFlow method of the StateFlow script include that gets called from the UI Action script.

[KaMmILa__]

This is what happening when i click on Cancel UI action 

[KaMmILa__]

function checkReason() {
    g_form.setDisplay("u_cancel_reason", true);
    if (g_form.getValue('u_cancel_reason') == '') {
        g_form.setMandatory("u_cancel_reason", true);
        gs.addErrorMessage("a change task must be added before submitting the change");
        //alert('Please enter the reason before cancellation');
        return false;
    }

    gsftSubmit(null, g_form.getFormElement(), 'cancel'); // give the action name of your UI Action
alert(1);
}

if (typeof window == 'undefined')
    serverResolve();

function serverResolve() {
alert(2);
    new global.StateFlow().processFlow(current, 'ffc7a360d7230100fceaa6859e6103ae', 'manual');
    //Moving redirect from state flow to UI action
    action.setRedirectURL(current);
}

when the work notes is not empty and when clicked on UI action I can see the alert 1 , when I comment out the alert1 and re run the same it is not showing the alert 2 , is there any issue with the code?

[Maik Skoddow]

This has to do with the fact that 2 phases of processing are mapped in the UI Action: a client-side phase (checkReason()) and a server-side phase (serverResolve()). You cannot see the output of alert(2) because it is processed on the server!!!

Please familiarize yourself with that concept of UI Actions, for example here: https://servicenowguru.com/system-ui/ui-actions-system-ui/client-server-code-ui-action/

By the way:
You have not yet inserted the line of code I suggested in the function serverResolve()

[Ankur Bawiskar]

Hi,

alert() won't work in server side so please remove that

seems something because of the processFlow() function

Can you try updating some other field and check

try this updated one and share the inputs

1) whether the short description got updated and redirected to current

function checkReason() {
    g_form.setDisplay("u_cancel_reason", true);
    if (g_form.getValue('u_cancel_reason') == '') {
        g_form.setMandatory("u_cancel_reason", true);
        gs.addErrorMessage("a change task must be added before submitting the change");
        //alert('Please enter the reason before cancellation');
        return false;
    }

    gsftSubmit(null, g_form.getFormElement(), 'cancel'); // give the action name of your UI Action
}

if (typeof window == 'undefined')
    serverResolve();

function serverResolve() {
    //new global.StateFlow().processFlow(current, 'ffc7a360d7230100fceaa6859e6103ae', 'manual');
    //Moving redirect from state flow to UI action
	
	current.short_description = 'testing';
	current.update();
    action.setRedirectURL(current);
}

Regards
Ankur