UI Action setting priority

[Ag2106]

setting UI action in which we need to create the button to set priority to critical and once its set then button needs to disappear

[Anand Kumar P]

Hi @Ag2106 ,

Create new ui action on incident table and

Condition :current.priority!= 1

Client checkbox:uncheck
Form Button:check

In server side script :

current.impact = 1;
current.urgency = 1;
current.update();
action.setRedirectURL(current);

Thanks,

Anand

[Danish Bhairag2]

Hi @Ag2106 ,

Assuming you want to create a UI action on Incident table you can refer below.

Please mark my answer helpful & accepted if it helps you resolve your query.

Thanks,

Danish

[SN_Learn]

Hi @Ag2106 ,

In order to achieve this you can create a UI action on the incident table as below:

Active: True

show insert : True

show update : True

condition: current.priority != 1

script : 

//Setting Impact & urgency to 1 as per the Priority lookup Rules so that Urgency =  [1-High]

current.impact = 1;
current.urgency = 1;
current.update();
current.setRedirectURL(current);

Setting Impact & urgency to 1 as per the Priority lookup Rules as below:

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Riya Verma]

Hi @Ag2106 ,

Hope you are doing great.

• Navigate to System Definition > UI Actions.
• Click on New to create a new UI Action.
• Provide a name for the action, e.g., "Set Priority to Critical."
• Choose the table where you want this action to be available, e.g., "Incident" for managing IT assets.
• Set the Action name to something like "setPriorityToCritical."
• In the Script field, add the code to set the priority to critical and hide the button.

// Update the priority to critical
current.priority = 1; // 1 corresponds to Critical priority

// Hide the button after setting the priority
this.setVisible(false);