Ui action throwing error 'Action not authorised'.

[mahesh105]

Standard change displaying error message "Action not authorized" on clicking Schedule button. there is no duplicate Ui action name schedule still it is showing this error.

Condition: gs.hasRole('itil,sn_change_write') && new ChangeFormUI(current).isScheduleAvailable()

script:

function moveToScheduled() {
g_form.setValue("state", "-2");
gsftSubmit(null, g_form.getFormElement(), "state_model_move_to_scheduled");
}

if (typeof window == 'undefined')
setRedirect();

function setRedirect() {
current.update();
action.setRedirectURL(current);
}

[Sagar Pagar]

Hi,

Is there another UI action with same action name "state_model_move_to_scheduled"?

If yes, you have to update action name. It will work.

Thanks,
Sagar Pagar

[mahesh105]

@Sagar Pagar : There is no UI action with same action name "state_model_move_to_scheduled"

[Sagar Pagar]

Hi @mahesh105,

You have to update action name. It will work.

Thanks,
Sagar Pagar

[jaheerhattiwale]

@mahesh105 If you have already added the action name to the ui action then please try chnaging the function from "setRedirect();" to something else.

setRedirect(); might be some OOTB function servicenow might be using in backend