UI Action Visibility Based on Assignment Group and Assigned To User

[AbW]

Need guidance on implementing a ServiceNow UI Action button on the Incident form with conditional visibility. The button should be visible only when the Incident is in an Active state, when the “Assigned To” field is populated, and only if the assigned user belongs to the same Assignment Group (for example, Hardware Group).

Whenever I am trying to add condition, I am not seeing the button  

current.active == true &&
!gs.nil(current.assigned_to) &&
gs.getUser().isMemberOf('hardware')

[ridrepp · Accepted solution]

Hi AbW, I was testing the condition you used in your case and when I found the incident that matches your condition and I was member of that group, it works for me:

Could you please check if your setting of UI action looks similar to mine?

The condition at the bottom of the setting is copy-paste of your condition.

[AbW]

Thanks. I was checking this condition as a system administrator who wasn't part of that group, so I didn't realize I needed to impersonate the 'assigned_to' member. Once I did, it worked as expected 😅

[AbW]

It worked 

[Ankur Bawiskar]

@AbW 

update as this

current.active == true && !gs.nil(current.assigned_to) && gs.getUser().getUserByID(current.assigned_to).isMemberOf(current.assignment_group)

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