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Ui actions in workspace

Cirrus
Kilo Sage

Morning,

On a Request for Change record in project workspace, it appears we can only have 3 ui action buttons showing at any given time. We would like to show up to five so that users have clear visibility of their options, but at the minute they are being added to the list hidden under the 3 dots. I assume this will be configured in ui builder, but can anyone advise where? 

The attached screenshot shows what we can see currently. Ideally we want Cancel Change to be a visible button as well

8 REPLIES 8

Ankur Bawiskar
Tera Patron

@Cirrus 

that's OOTB platform behavior on any configurable workspace

Only 3 buttons can be seen, any extra ones will be shown under 3 dots

see this

Remove three dots from the agent workspace and make all UI action visible without click on three dot 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks Ankur. On the ui action the Workspace Form Menu button is unchecked, but Cancel Change still only appears in the dropdown. Overflow is also unchecked on the sys_ux_form_action_layout_item table record. So is this a definite no can do?

  

Shruti
Giga Sage

Hi

Navigate to sys_ux_m2m_action_layout_item.LIST

Open the item and update Display type to "Button"

Shruti, the action is not listed in this table