Developer

Service Portal AI Search Shows No Results but Suggested Items Are Available

Currently, when I use AI Search through the Service Portal to perform a search, the search does not return any results. However, the documents (KB articles, external resources) are present and appear to be correctly indexed. In fact, when I type part...

Question

Script Include in Condition Builder for SLA defintion

Hello Community,I am trying to use a Script Include in a SLA Definition's condition builder for the sc_task table. It was working alright but as soon as I made the change to include 'current' in the function, it seems like it is not calling the Scrip...

Question

Work Notes for Attachment Upload to Record Producer

Hi All,Is it possible to generate a work notes when a attachment is attached to record producer

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Get Familiar with Agentic Workflows & AI Agent

We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...

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Support - Customer Enablement

CORS rule strips Authorization from Access-Control-Allow-Headers (Table API) - intended or a bug?

Release: 2026 release (Personal Developer Instance). Setup: OAuth (implicit grant) works from a browser SPA at http://localhost:5173; I get a valid token. For the data call I created a CORS rule: REST API = Table API [now/table], Domain = http://loca...

Question

Resolved! Cloning the walk-up experience widget (Online Check-in Experience widget)

Has anyone successfully cloned the walk-up experience widget: Online check-in experience? We want to add an option for people to reference an existing task record as part of their appointment scheduling so I need to edit the widget to give them that ...

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Service Portal Development

How to trigger Access Analyzer - Comparing user records through script background

I would like to know the class and code details how to trigger Access Analyzer - simulators from backend scripts. I have tried below script include but couldn't figure it out...!!!

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Dev instance not getting refreshed, current status showing Offline

Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....

Question

SOW vs Incident view issue

Hi, Our agents when they are in SOW, looking at an incident if they click the Resolve button the modal pops-up displaying the our custom incident view. If they leave SOW and open an incident then change their view to SOW then go back into SOW and cli...

Question

Referenced field showing backend value in the form

So, my issue is i make a field named "Reward Type" of type STRING with 5 choices.And, then i make another table and inside that table i make referenced type field named "Reward Type" referenced to that first table.i also make a display =true for tha...

Question

Resolved! Onsubmit client script not validating attachment

I'm attempting to validate that a specific attachment is included on a cat_item before it can be submitted. Script: function onSubmit() { var curUsr = g_user.userID; var mgr = g_form.getValue('requested_manager'); if(curUsr!=mgr){ var ga = ...

Question

Strict Read Only field can still be updated via GlideRecord

Hi Community,I am testing the new Read only option on sys_dictionary in a Personal Developer Instance (PDI).According to the official documentation, setting a field to Strict Read Only is expected to prevent any updates from UI, Client Scripts, and S...

Question

Failed to "Activate all Software Asset Management Professional plugins" plugin

Hello,I've just had my PDI instance becoming Online after 2 days of unavailability.I tried to activate all Software Asset Management Professional plugins, and after a few minutes it failed. I was asked by the ServiceNow to inform the developer's comm...

Question

Resolved! My PDI is offline for more than a day

I'm getting this error message in the last couple days:We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutestrying to get into directly to the instance url, I'm getting the following message:Bad...

Question

my pdi is not working dev441138

Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”

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