ui macro not working properly

[Servicenow10]

hi all,

below is the code of my UI Macro and i can only see image icon but i whenever i click on that icon it doesn't open the teams app am not getting where am i wrong.

also i have set by default app protocol for chat as teams still its not working

can anybody help me with this issue:

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<a> <img src="teams.png" width="25%" height="25%" onclick ="userWindow('${ref}')" tabindex ="0"></img></a>

<script>
function userWindow(reference){//incident.caller_id

var refVal = reference.split('.');
var fieldName = refVal[1];
var emailId;

var sysID = g_form.getValue(fieldName);

var user = new GlideRecord('sys_user');
if(user.get(sysID)){

emailId = user.email.toString();

}
if(emailId){

open('sip:'+emailId, '_top');

}
else{

g_form.addErrorMessage('User doesn't have email in ServiceNow');

}

}
</script>

</j:jelly>

thanks in advance!!

[ABSG-001]

Hi Harsh, thanks for this wonderful video. I was able to implement this on my instance with incidents however when I tried to implement with request, I had some difficulties. When I click on the UI macro icon on the RITM and SCTASK forms, it doesn't launch but it launches fine on the REQ form. Any guidance on this would be very much appreciated.

[Ankur Bawiskar]

Hi,

Here is an article explaining the same in detail

please go through these and they should help you

Service-Now – Microsoft Teams Integration

https://community.servicenow.com/community?id=community_question&sys_id=6743c4a0dbec58105ed4a851ca96...

Regards
Ankur

[Servicenow10]

hi @Ankur Bawiskar ,

the above post are very helpful and am using it for my current scenario.

however, the only difference is in my organization we have email as name.@gmail.com

but for teams id we use userid@gmail.com......so how to modify this in given code and get desired o/p.

 below is the code .....please highlight your changes:

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);"/>

<j:set var="jvar_n" value="show_incidents_${jvar_guid}:${ref}"/>

<a class="btn-default;" id="${jvar_n}" onclick="invokeChat('${ref}');">

<img src="teams.png" width="30" title="Popup Teams" alt="${gs.getMessage('Click to open Teams chat')}" />

</a>

<script>

function invokeChat(reference) {

var s = reference.split('.');

var tableName = s[0];

var referenceField = s[1];

var v = g_form.getValue(referenceField);

var email;

var gr = new GlideRecord('sys_user');

if (gr.get(v)) {

email = gr.email;

}

var url = 'https://teams.microsoft.com/l/chat/0/0?users='+email;

var w = getTopWindow();

w.open(url);

}

</script>

</j:jelly>

thanks in advance 🙂