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In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have

In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have the cmdb_admin role, while keeping the rest of the tools visible. How can I achieve this?

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Error on Dashboard for only one user

Hi All, User is getting "This widget is a placeholder and will be replaced once a Report widget is created for it" error for most of the reports on a particular dashboard. But for other users its working fine.Please help me with what is this error an...

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Resolved! Decision Table getting blank

We are facing an issue with the Decision Table publishing process. After making and saving changes, when we publish the Decision Table, the entire table becomes blank and all configured choices and conditions are removed.

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RIDAC Record on Strategic Portfolio Workspace (SPW)

Hi all, As a business requirement, I want to populate the RIDAC records on Strategic Portfolio Workspace in ServiceNow. Also, while searching for this requirement, I've found one image in which the RIDAC record is clearly visible on SPW, but once I a...

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Use of Client script on MRVS

I have a requirement where a variable named country is present in MRVS and if the value of this variable changes to germany then few set of questions should populate on record producer. Additionally removing the row containing the country as germany ...

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Import Set API insertMultiple timing out with large payloads

Hi team,We are investigating an issue with the Import Set API (insertMultiple).Small and medium payloads are processed successfully:1 record 27 records 5,000 records However, payloads between ~18k and ~20k records remain in Loading state.The records ...

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Clarification on Custom Table Licensing for M2M Tables with Additional Configuration Fields

Hi Community Team,I was reviewing the ServiceNow Custom Table Guide and came across the following exemption for custom table licensing:2.2.1 Many-to-Many Tables: Many-to-many tables that are registered in the m2m_table field in the sys_m2m table. Th...

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Resolved! Build Agent on PDIs

Okay, what fresh PDI hell is this? I recently upgraded to Brazil. Does this message mean Build Agent doesn't work on Brazil PDIs? Or does it mean my particular PDI is toast?

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When AI Can Write a Thousand Answers, What's Yours Worth?

Key takeaways A community post is worth the decisions in it: what you tried, what you ruled out, and why.The more generated content gets published, the less real experience the next developer has to learn from.Using AI to help you write is fine. Hid...

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Sorry, you do not have access to this indicator, breakdown, or element combination. PA Widget

I have a PA dashboard with a widget pointing to PA indicator. When user that had pa_viewer loads the dashboard it gives the error: Sorry, you do not have access to this indicator, breakdown, or element combination. Please contact your Performance Ana...

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Demand IN Workspace: Monetary Benefit Plan "New" related list action does not populate Task field

Hi Community,We are encountering an issue when creating a Monetary Benefit Plan (benefit_plan) from a Demand record inside Demand / SPM Workspace.Error Message: "Benefit is not associated with any task"Observed Behavior: •1)When clicking "New" on the...

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Creating a Time Worked record from SoW

Hello,I am trying to setup our SOW so that when the Service Desk team works on an incident task they can then create a time worked record from within the related records section. I tested in a PDI that I was able to add Time Worked>Task to the relate...

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Otto vs Now Assist: What Actually Changed

Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Assist wearing a trench coat? Fair question. Service...

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Purchase Order Received: Consumable Status Should Automatically Change to Consumed

When a Purchase Order is marked as Received today, then the associated Consumable record should automatically be updated to the Consumed state.

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ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

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