How to hide a catalog item in service portal

[enigmagope]

Hi,

We need to hide certain catalog item from a catalog when it is shown in service portal. Instead of making "Active==false" in maintain items, how to hide it from the widget.

I'm using a "catalog content" widget to show the items in a catalog.

Please help us with a solution.

[Gurpreet07]

If you want a permanent solution fro this then follow below procedure.

1. Create an additional field on 'sc_cat_item' say 'hide on portal' of type checkbox..

2. Clone the widget and add additional condition in the server code.

var sc = new GlideRecord('sc_cat_item_category');

  if (data.category_id)

  sc.addQuery('sc_category', data.category_id);

sc.addQuery('sc_cat_item.u_hide_on_portal',true);

  sc.addQuery('sc_cat_item.active',true);

  sc.addQuery('sc_cat_item.sys_class_name', 'NOT IN', 'sc_cat_item_wizard');

  sc.orderBy('sc_cat_item.order');

  sc.orderBy('sc_cat_item.name');

  sc.query();

3. Now you just need to check that hide on portal checkbox for the item you want to hide on portal.

[Gurpreet07]

Catalog content is not the only widget for catalog items there you may need to modify other widgets as well.. . Sc Category page . You may also need to consider catalog search results.

[sarfraz3]

You can add encoded query in the widget where you are querying for cat_items. In the encoded query just say "name!=abc^name!=xyz"

var query="name!=abc^name!=xyz";

var obj=new GlideRecord('table_name');

obj.addEncodedQuery(query);

....

....

...

.obj.query();

[enigmagope]

Hi Nawaz,

Thank you for your reply. I'm glad it helped us

Regards,

Gopi