UI Page not closing in agent workspace

[Palak Midha]

Hi All,

I have configured a UI Page in Agent Workspace, but the pop-up doesn't close automatically when clicking on "OK" , after clicking OK it is opening the URL I wanted.

Client script:

function closeModal() {
    GlideDialogWindow.get().destroy();
    return false;
}

function openUrl(url) {
    this.open(url, "_blank");

}

function saveValues(mthis) {


    var butn = gel('ok_button').disabled = true;
    var table = '${JS:sysparm_sys_table_name}';
    var s = [];
    var emv = emailvals.querySelectorAll('input[type="checkbox"]');
    var sysID = '${JS:sysparm_sys_source_id}';
    [].forEach.call(emv, function(e) {
        if (e.checked)
            s.push(e.name);
    });

    var url = "/my_url"
    var gajax = new GlideAjax('global.script_include');
    gajax.addParam('sysparm_name', 'function');
    gajax.addParam('sysparm_ids', s.join(','));

    gajax.getXML(function(r) {
        openUrl(url);


    });

    return true;
   
}

[Ratnakar7]

Hi @Palak Midha ,

It looks like the issue is with the saveValues function. In this function, you are calling the openUrl function after the AJAX call completes successfully, which is opening the URL in a new tab. However, you are not calling the closeModal function to close the pop-up.

To fix the issue, you need to modify the saveValues function to first call the closeModal function before calling the openUrl function.

Here's how you can modify the saveValues function:

function saveValues(mthis) {
    var butn = gel('ok_button').disabled = true;
    var table = '${JS:sysparm_sys_table_name}';
    var s = [];
    var emv = emailvals.querySelectorAll('input[type="checkbox"]');
    var sysID = '${JS:sysparm_sys_source_id}';
    [].forEach.call(emv, function(e) {
        if (e.checked)
            s.push(e.name);
    });

    var url = "/my_url"
    var gajax = new GlideAjax('global.script_include');
    gajax.addParam('sysparm_name', 'function');
    gajax.addParam('sysparm_ids', s.join(','));

    gajax.getXML(function(r) {
        closeModal(); // Call closeModal function before opening the URL
        openUrl(url);
    });

    return true;
}

If my response helps you to resolve the issue close the question by ✅Accepting solution and hit 👍thumb icon. From Correct answers others will get benefited in future.

Thanks,

Ratnakar

[Palak Midha]

Hi Ratnakar,

I tried, but the popup doesn't close and also the URL is not opening if I do this.

[Palak Midha]

I found the solution... started to use window.open and then refreshed the page, that worked like a charm for me