UI Plocy is not working

[nameisnani]

Hi Team , 

under closure information ,  I have created 2 custom fields . please check screenshot .

when we click on ' COMPLETE' or States changes to ' closed ' these two custom become mandatory .

I have created UI Policy for this ,

in the when to apply > CHANGES , option is not there .

But it is not working 

can anyone please help me here ... what was the mistake here . please provide steps .

[Sandeep Rajput]

@nameisnani It seems that your UI Policy is not active hence it is not triggering. Please check the active checkbox and save the UI Policy. It will start triggering.

[Satishkumar B]

Hi @nameisnani 

Your UI Policy is not active.

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Please consider marking my reply as Helpful 👍 and/or Accept Solution ✔️, if applicable. Thanks!

[Bill Martin]

Hi @nameisnani ,

Please have a look at this step-by-step guide on how UI Policy works.

It will give you insights on how to correctly configure a UI policy.

Here is How : ServiceNow Fundamentals: How to Create ServiceNow UI Policies

Please mark as helpful and accept as solution if you find it lucrative

[nameisnani]

Hi @Bill Martin @Satishkumar B @Sandeep Rajput 

Oho sorry even it is active also not working.