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Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...

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calling scriptinclude from link in catalog

I want to place a link in a catalog item (created via Record Producer) that calls a Script Include. Is it possible to generate a link using a Script Include? Also, is there a way to call a script that performs server-side processing without calling a...

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add button in multi row variable set is not working for specific user

Hi,I have a multi row variable set in my record producer. As an admin, when i click on the 'Add' button its working and i can add a new row.When I impersonate a vendor contact user with sn_slm.contact role and i click 'Add', nothing happened, i dont ...

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Model Type locked to LLM and NLU properties hidden in Virtual Agent Topic Setup

Hi community good day I am working on servicenow NLU requirement , I created the NLU with two intents name as “Check Catalog 1”, "show knowledge articles” against Utterances and successfully train and published ,we are facing an architectural issue...

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Dynamic, Headcount-Aware Low Stock Alerts for Consumables in ServiceNow

## The ProblemStatic low-stock thresholds don't scale. 5 chargers left is fine for a 15-person site, critical for a 500-person site.This script sets the threshold dynamically at **30% of active users** at each stockroom's location, and batches all l...

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Plugins update with Script

Is there any way the plugins can be updated using background scripts, other than directly updating from UI or downloading it from store?

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PSA: How to View Variables in Lists

After having to play around with variables quite a bit in a recent project, I thought I'd share how to display variables on a list of Requested Items / Catalog Tasks. This applies to lists and related lists, as reports have their own method of displa...

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User Interface (UI)

Best approach for ServiceNow to SQL Server/Data Warehouse integration for reporting

Hi Community, We're looking to extract data from ServiceNow into a SQL Server/Data Warehouse on a weekly basis for Power BI reporting. This is a read-only integration covering Incident, Catalog Task, Task SLA, and Survey Results data.Would you recomm...

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Resolved! Cant find Story table in my dev instance

Hello, I'cant find rm_story table in my personal developer instance Tokyo release, can someone explain why and ho to fix it?Thanks guys

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ServiceNow Personal Best Practices Checklist

Best Practices Checklist Readable Code Code should have proper alignment and readable.Include comments appropriately, so it helps the reader to understand the purpose my piece code serves.Use Descriptive Variable and Function Names Function name sho...

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Scripting and Coding

Comments shows in ascending order in portal for idea table

Hi All, In idea table the comments section shows in ascending order, whereas for incident/request the comments shows in descending order. How to make the comments to display latest on top and oldest in bottom.In idea table cf_comments widget uses the...

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Resolved! Attachments from INteraction are not getting copied to Incident

Earlier Attachments from Interaction are not getting copied to Incident or RITM , however then I had created an BR which run after insert in Interaction_related_record table which works fine for RITM however still not working for Incident. (function...

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Hide Form Annotation in Workspace solution

As I was struggling to find an article/solved question to achieve this requirement recently, I want to share my trick to get it done. Unfortunately, DOM manipulation is not supported in Workspace. As a result, even if you create an HTML annotation wr...

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is there any way to make a custom variable in record producer as a mandatory field?

Hi,I have a custom variable that called a widget in my record producer. i tried make it as a mandatory field using client script but it didnt work. Is there any way to make it as a mandatory field without onSubmit client script?

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Resolved! Clarification on the Usage of Keys in ServiceNow University

Hi Community,I am exploring the learning resources available in ServiceNow University, and I’ve come across the term "Keys" used in several places (e.g., training subscriptions, learning plans, certifications, etc.).Could someone kindly explain:What ...

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