Developer

How to dynamically parse Excel attachments with variable column positions into a custom table?

Hi Everyone,I have a requirement to parse incoming Excel attachments and map the data into a custom table, but the Excel file structure is completely dynamic.The Scenario:1. Excel files are received via email and attached to specific Case records.2. ...

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Document Q&A Virtual agent now assist

Hi All, We are trying to make the Document Q&A work in Virtual agent on our portal but whatever we try we always get the same message after we upload an attachment:does anyone know where to configure this ?

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Remove of Update and Delete Button from Custom Table

I want to remove the OOB Update and Delete button from my custom table .in the form view of the custom table there are no button configured. But i could not able to remove or disable these buttons.I check the sys_ui_action table but these buttons are...

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Add Content Security Policy (CSP ) for a portal page at the Page level

ServiceNow has provided the below KB article for options on enabling the CSP for Portal page at page level. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2947482 By OOB. CSP can be added to a portal page via HTTP response hea...

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In HR agent workspace need to hide Export button

Export button need to visible only for the ER admin and for ABC assignment group. How to achive this can anyone help on this?Thanks in advance.

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Understanding sn_sc.CartJS() in ServiceNow: Its Importance and Use Cases

Hi, I have added a 'Joining Date' variable of type Date. However, when users upload details with the Joining Date left blank, the system automatically populates it with the current date. I have not configured any default value or set it to the curren...

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Resolved! How can I copy a default form view and then customise

Hi, I have trawled this site and haven't been able to find anything to assist... I would like to create a copy of the default form view for the incident form and then customise it - I was assuming this would be simple, however unless I'm missing some...

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Instance Configuration
Scripting and Coding
User Interface (UI)

Virtual Agent Call Routing Issue – Call not transferring to another agent in Service Operations Work

Hi Community, I am facing an issue with ServiceNow Virtual Agent call routing. When a call is made to a Service Desk agent via Virtual Agent, the call is not automatically getting routed/transferred to another available agent when required.From initi...

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Cart JS Inbound Action for External Users

I need to create an RITM for a specific catalog item whenever an inbound email is received in ServiceNow. I’ve used the Inbound Email action and the Cart JS API to submit the catalog item. This works for internal users, but for external users, it onl...

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Record query step failing in ATF

I am writing ATF test script to validate the lifecycle of service catalog. In this I am using Record query as one of the test step to validate the SCTASK record for a given REQ/RITM. However the test step is failing with the error message as in attac...

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How to deactivate AI Agent

I am trying to deactivate AI Agent.When I turned AI Agent off and clicked on Save and Test, I can see still Agent is active.

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How to autopopulate the TO and CC field in email tab of RITM.

how to autopopulate the TO and CC field in email tab of RITM. Previously only autopopulate cc(opened_by) and subject. Now i want how find previously working logic and how to find? and i want TO is reqeust for of the request and CC is additional viewe...

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Resolved! Hide Choices in Approval table state

Hi , I'm trying to hide the choice value in state field in the approval tabe base on the source table. I used onload client scrit to hide the option but working .

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Report on variable values with group by value

I have a variable set that is being used to identify specific streams of work for a number of catalog items.I have been able to create a report that will display the value of the variables in the variable set for example in a list view. However in or...

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Export to PPT in Project Workspace- SPM

Hi,In the Project Workspace under the "Planning" tab when I click on more actions there is an Export Status Report option which is exporting the status report in the PPT format. I want the same option to be be added when I click on more actions in th...

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