UI Policies- Incident table- unable to remove mandatory label

[LaasyaV71587518]

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this? 

[Bhavya11]

Hi @LaasyaV71587518 ,

Please check below to debug this

1. check  Dictionary (mandatory is true or not )

2. Goto  sys_ui_policy_action table for all entries where the field is caller_id. This will show you all the UI Policies that affect the Caller ID field.  

You can also search for all UI Policies where the Execute if true or Execute if false fields contain "caller_id" (for UI Policies that run scripts).

3.  Client Script: Search for all Client Scripts where the Script field contains "caller_id".

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

[Ankur Bawiskar]

@LaasyaV71587518 

Caller & Short Description are mandatory due to this OOTB UI policy.

once you disable that UI policy both fields will be non-mandatory

If my response helped please mark it correct and close the thread so that it benefits future readers.