UI Policy not working as expected

[Noor Mohammad1]

UI policy "Clear the variable value" makes a field empty even the condition is false in Catalog items.

I've created a catalog item with several variables, then added UI policy to show and require some variables based on answer to a previous question.

• "Applies on Requested Items" is checked on UI Policy
• UI Policy Action is configured as follows: 

It works fine in service portal, but then on requested item view the value is empty (it should include user's answer).

It works if I uncheck the 'Clear the variable value', but I want it to be cleared when user selects something else... Is there any other way to make it work?

[Noor Mohammad1 · Accepted solution]

for some weird reason UI policies were impacting when onload is checked so UI policy script was added to fix it where clear variable value is required.

[SusanWinKY]

Hi @Noor Mohammad1 - we are experiencing this same thing after upgrading from Rome to Tokyo. Do you know if this is a product bug? or is it something that was intentionally changed in the product?

Also, would you mind sharing the UI Policy Script you added to fix this? Appreciate it.